Refunds and cancellations
Most of what we make is custom-made for your teeth, so what we can refund depends on how far the work has gone.
Version 2026-10-08
The consultation fee
[What happens to the consultation fee (refundable, and whether it counts towards a piece) to be confirmed]
Before your impression is taken
If you cancel before we have taken your impression, we refund what you paid in full.
After your impression is taken
[The studio's policy on cancelling after the impression to be confirmed]
Moving or missing an appointment
[The notice needed to reschedule to be confirmed]
Piercings and tooth gems
These are done in the studio in one visit. If you are unhappy with the result, contact us as soon as possible and we will look at it with you.
Nail treatments (Lanie's Haus)
[Lanie's Haus policy on cancelling or missing a paid nail appointment to be confirmed]
If something is faulty
If a piece we made is defective, we will repair, replace or refund it under the Consumer Protection Act. This applies for six months after you receive it, and is separate from anything above.
How refunds are paid
Refunds go back to the card you paid with, through Yoco. Your bank may take a few working days to show the money. Amounts paid in the studio are refunded the same way they were paid.
Asking for a refund
Email tmgrillzstudio@gmail.com or call +27 81 608 2133 with your order number.